Dripluma support
Let’s solve it.
Help with pipe puzzles, reminders and your privacy choices.
Include the level number, phone model, game version and what happened. Do not send passwords or payment information.
The pipes connect, but the level does not finish.
Connect the water to the fountain and complete the level’s additional objectives. You may need to fill drop-marked checkpoints or stop water escaping from open pipe ends. Locked pipes, one-way pipes and other new rules are explained when introduced. Open Settings → Remember the rules (Ayarlar → Kuralları hatırla) to read the objectives again.
How do I get extra time from a video?
When time runs out, eligible rounds offer video continuation. Complete and close the rewarded video to continue the same round with +20 seconds. This can be used once per attempt. Closing a video early does not earn the reward. If an ad is unavailable, you can retry.
The Video for extra time choice (Videolu ek süre) in Settings → Privacy (Ayarlar → Gizlilik) must be on. Ad availability also depends on the current age and Google consent status. A normal interstitial after three attempts does not grant extra time.
How do I manage daily reminders?
Use Settings → Notifications (Ayarlar → Bildirimler) to turn the daily reminder on or off. If you choose to enable it, your phone asks for notification permission. The default time is 19:00 each day in your phone’s local time. If you previously denied permission, allow Dripluma notifications in your phone’s settings.
You can play without reminders. Focus, silent mode, notification summaries and power management may affect their sound or delivery time.
I want to stop sharing statistics or crash reports.
In Settings → Privacy (Ayarlar → Gizlilik), turn the relevant choice off and press Save and continue (Kaydet ve devam et). Statistics sharing stops for new gameplay events. A crash-report change takes effect on the next app launch; close and reopen the game. Google’s ad choices can be reopened from the same screen when required.
Where is my progress saved?
Progress and virtual gems are saved on your phone. The current version has no game account, cross-device cloud save or real-money purchases. Our support team does not have a server copy of your progress. Your phone’s backup and restore features may separately manage app data.
How do I remove local data?
Use your phone’s app-data deletion option or delete the app with its data. This also removes your levels, gems and saved choices. Offloading an iPhone app while keeping its data is different from deleting its data. You may need to manage device backups separately.
There is no game account to delete. Contact the support address for privacy requests about data already sent. The privacy policy explains the data involved and the request process.